Refund Policy is an Undertaking document between PPCmissile.shop and prospective valued customers. This shall prescribe the nature of the Refund policy that PPCmissile.shop offers for creating a trusted community of consumers for its products.
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- Cancellation before shipment
(Only valid on orders that have not been printed or are not under the process of creation):
If the order or the item(s) that you want to cancel have not been sent for print or are not in the process of creation, you can write to our customer support team at support@PPCmissile.com. Exceptionally in such cases, the order will be canceled, and the money will be refunded to you within two (2) working business days after the cancellation request is duly processed by us.
- How will I get refunded for the canceled orders and how long will this process take?
In case of cancellation before print and creation of a product, we will process the refund within two (2) working business days with your original form of payment. It might take up to six(6) to eight(8) weeks to show on your credit card.
- What’s your return policy?
PPCmissile.shop offers to its valuable consumer products customized products at par excellence and hence if the Products are sent for Print or is under the process of creation we are unable to offer returns or exchanges since they are produced with perfection on demand, although if there is something wrong with your order kindly reach out to us at support@PPCmissile.com on how to proceed ahead.
- Which are the items that cannot be returned/ exchanged even in exceptional cases?
Returns will not be accepted under the following conditions:
- Product is damaged due to misuse/overuse
- Returned without original packaging including, price tags, labels, original packing, freebies, and other accessories or if original packaging is damaged
- Order Number is tampered with.
- Product is used or altered
- If the request is initiated after 3 business days of order delivery
- Do you offer refunds?
At PPCmissile.shop, we pride ourselves on unparalleled product quality. Our shipments go through rigorous quality check processes before they leave our warehouse. However in the rare case that your product is damaged during shipment or transit or you have received the wrong item on the products’ arrival, you can request a store credit refund option.
If any of the above two conditions are met, we apologize and ensure to provide you with Store Credit, and you can follow simple steps to initiate your store credit:
- Please contact us at support@PPCmissile.com
- Provide us with photos of the wrong/ damaged products
- Kindly wait for our response we will reach out to you within two(2) business days
- I want to get a refund because I don’t want the product anymore!
We’re sorry to hear that you wish to return/ cancel your order. Our refund policy doesn’t cover buyer’s remorse so we won’t be able to issue you a refund for the order. Thank you for understanding.
- Can I exchange an item for a different size/color?
Dear Customer, regretfully we are unable to extend the exchange services for our products presently. However, if you are unable to determine which size would fit you better, do check out our sizing charts—we have one for every item listed on our store, in the product description section.
In extremely rare cases, an item you have ordered turns out to be mislabelled, reach out to us at support@PPCmissile.com within 3 days after receiving your order, including your order number and pictures of the mislabelled item and we would be happy to send you a new one “Hassle-free” or issue a store credit refund!